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Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

Do they fit big or small?

Swoop Slides™ are said to fit true to size. To ensure the correct fit, it's recommended to check the full size guide located on the product page.

Can it be relied on to completely cure foot pain?

While Swoop Slides™ are reviewed to be helpful by many customers who experience foot pain, they do not cure foot pain. It's worth noting that the insole of Swoop Slides® hugs your feet and absorbs the position of your foot with each step, making them more comfortable than most other types of slides.

Are they as comfy as they look?

Many customers have provided feedback indicating that they find Swoop Slides™ to be comfortable. Overall, Swoop Slides® appear to live up to their reputation for being comfortable.

Are they waterproof?

Swoop Slides™ are waterproof and machine washable. They can withstand exposure to water, and the insole is designed to dry quickly, making them easy to maintain and water-resistant.

What are they made of?

Swoop Slides™ are crafted from high-quality copolymer of ethylene and vinyl acetate, an extremely elastic and lightweight material that can be processed like other thermoplastics. This material is specifically designed for soft compression, providing optimal comfort and durability.

Can I track my order?

Yes, tracking is available for Swoop Slides™ orders. Once your order is shipped, you will receive a shipping confirmation email from the warehouse that includes a tracking link. You can use this link to track your parcel and follow its journey until it arrives at your doorstep. Once your order has arrived in your country, it will be passed on to the internal postal service according to standard delivery procedures.

How does shipping and delivery work?

After you place your order, we'll start processing it and prepare it for shipment. This process typically takes one to two days, but during peak periods such as promotional events, there may be a slight delay in shipping due to the high volume of orders. However, rest assured that your order is on its way if it hasn't arrived within the typical shipping time.If you need any information about shipping, you can easily find it in the footer of our website under the "Support" menu and then "Shipping Info". We are dedicated to providing our customers with dependable and efficient shipping services.

Is it biodegradable and eco friendly?

Swoop slides ™ are biodegradable. They decay naturally in a way that is not harmful when their useful life is over. Swoop is good for the environment.

Get in touch

Have questions about your order, or a general enquiry?